Accessibility in the museum



Personalized Map


The Metropolitan Museum of Art has many different galleries,
and these galleries are difficult to navigate especially for people with disabilities.


Museum visitors with cognitive or physical limitations.


It uses landmarks, signage, pathways, and environmental cues to help first time visitors navigate a space without confusion.

  • Without Technology:
  1. Constraint makes wayfinding easier
  2. - Moma: it has constraint.
    - Entrance of Campus: similar physical environment provides wayfinding.
    - Limited control and little clue leads user to show direction.

  3. Way marking
  4. - The notorious landmarks can be a signage.

  • With Technology:
  1. GPS map with a mobile or a tablet application.
  2. Bluetooth Push Notification System.
  3. Touch Screen Kiosk.


Final concept

Our pathfinding mobile application will allow a visitor to create a personalized map for their accessibly needs.
The visitor will be able to select from current exhibitions, galleries, and artists they want to see, choose accommodation
(like ramps, bathrooms and quiet corners to rest), and a custom route is created for them.
Through our application, visitors with disabilities can enjoy their visit to the museum without added stress.

User scenario

  • Dad who has a 5 year old girl with physical disability.
  • Lives in Brooklyn.
  • Busy business man.
  • Both he and his wife work.
  • Outgoing and friendly.
  • Favorite activity with his sun: camping.
  • Love to go out with her sun on Sunday.

Justin is in charge of his sun for every Sunday and takes her to Metropolitan museum.
He has a wheelchair with his sun in it.
Before leaving home, he checked the Metropolitan application about parking space for disability and where the accessibility entrance is. He drives his car from home and he parked his car in parking garage at 80th Street.
Designated spaces are available in the parking garage for visitors with disabilities.
Now he arrives to Metropolitan museum the entrance was crowded and busy.
He open application and finds an accessibility entrance through application map. He selects what his sun wants to go and checked efficient path. In the application, a map pops up with selected artworks and a path leading him to accessibility way. When he reaches the first artworks the app automatically advances to tell him what is the next artwork and the path to go there. His sun told Daniel that he is thirsty and he taps facility button to see where restaurant is. He could find a restaurant inside museum in the application map. Once he look around the first floor, the app shows where elevator is. He takes elevator with wheelchair.
The app now shows him the next artwork and direction to that. He finishes tour in Metropolitan without any confusing and follows accessibility path with application.

User flow

Wireframes/ Mobile Application

data visualization

User Testing with people who have disabilities

Promotional Video at the Met

Group project worked by:
Veronica Black, Minsung Kwak, Joori Lee, Decho Pitukcharoen and Anthony Driscoll

Parsons The New School for Design
Collaboration with The Metropolitan Museum of Art
Course: Museum Accessibility
Instructor: Katherine Moriwaki

Museum Educators:
Danielle Linzer, Manager of Access and Community Programs at the Whitney
Rebecca McGinnis from the Metropolitan Museum of Art

Advisors with cognitive or physical limitations:
Constance Von Rolleghem
Dana Simon

Industry Partner:
Steve Landau from Touch Graphics,
Alan Brightman, Senior Research Fellow, Yahoo! Labs
Richard Ellenson, Inventor of the Tango, Founder of Panther Technology